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December Lifeline

Geriatric Gem: Delirium

1. Boucher V et al. Unrecognized Incident Delirium in Older Emergency Department Patients. J Emerg Med 2019;57(4):535-542
2. https://www.the4at.com/4atguide
3. O’Sullivan D, et al. Validation of the 6-Item Cognitive Impairment Test and the 4AT test for combined delirium and dementia screening in older Emergency Department attendees. Age and Ageing. 2018;47(1):61-68
4. De J, et al. Validating the 4A’s test in screening for delirium in a culturally diverse geriatric inpatient population. Int J Geriatr Psychiatry. 2017;32(12):1322-1329

PEX Pearls: Challenging Patient Encounters

1. Hardavella G, Aamli-Gaagnet A, Frille A, et al. Top tips to deal with challenging situations: doctor-patient interactions. Breathe 2017; 13: 129-135
 
2. Chou, Calvin and Cooley, Laura. Communication Rx. Transforming Healthcare Through Relationship-Centered Communication. Academy of Communication in Healthcare. New York, NY: McGraw-Hill Education, 2018.
 
3. Platt, Frederic and Gordon, Geoffrey. Field Guide to the Difficult Patient Interview, 2nd ed. Philadelphia, PA: Lippincott Williams & Wilkins, 2004.
 
4. Trzeciak, Stephen and Mazzarelli, Anthony. Compassionomics: The Revolutionary Scientific Evidence That Caring Makes a Difference. Studer Group, 2019.
 
5. https://docs.google.com/document/d/1P7d-kzng55RXFvKh3BMDhvy908KNFehVFOZYEU8JNog/edit?usp=sharing
Resources: Gretchen Fuller, MD, FACEP

Hello! My passion is learning about and sharing interpersonal communication skills that foster human connection, advance equity and improve the lives of patients, caregivers and professionals in our healthcare system. Here are some of my favorite resources. Hope you find this helpful!
 
Books on communication skills & emotional intelligence (not all healthcare-related):

  • Becker D, May N, Frankel R. Appreciative Inquiry in Healthcare: Positive Questions to Bring Out the Best. Brunswick, Ohio: Crown Custom Publishing, Inc. 2011
  • Berger, Warren. The Book of Beautiful Questions: The Powerful Questions That Will Help You Decide, Create, Connect, and Lead. Bloomsbury Publishing; 2018.
  • Boissy A. and Gilligan T. Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Exceptional Patient Experience. New York: McGraw Hill Education. 2016. 
  • Brown, Brene. Atlas of the Heart: Mapping Meaningful Connection and the Language of Human Experience.Penguin Random House LLC, 2022. https://brenebrown.com/resources/atlas-of-the-heart-list-of-emotions/
  • Carnegie, Dale. How to Win Friends and Influence People. New York: Simon and Schuster, 1964. 
  • Chou C. and Cooley L. Communication RX: Transforming Healthcare Through Relationship-Centered Communication. New York: McGraw Hill Education. 2018.
  • Clark, Tim. The 4 Stages of Psychological Safety. 
  • Dempsey C. The Antidote to Suffering: How Compassionate Connected Care Can Improve Safety, Quality, and Experience. New York, NY: McGraw-Hill; 2018.
  • Edmonson, Amy. Psychological Safety.
  • Edmonson, Amy. Teaming.
  • Gittel, Jody Hoffer. High Performance Healthcare.
  • Gittel, Jody Hoffer. Transforming Relationships for High Performance. 
  • Goleman, Daniel. Emotional Intelligence: Why It Can Matter More Than Iq. New York: Bantam Books, 1995.
  • Livingston, Robert. The Conversation: How Seeking and Speaking the Truth About Racism Can Radically Transform Individuals and Organizations. Currency, 2021.
  • Mazzarelli, Anthony & Trzeciak, Steven. Compassionomics: The Revolutionary Scientific Evidence That Caring Makes a Difference. Studor Group, L.L.C., 2019. 
  • Patterson, K., Grenny, J., McMillan, R., & Switzler, A. Crucial conversations. McGraw-Hill Contemporary. 2002.
  • Platt F and Gordon H. Field Guide to the Difficult Patient Interview. Lippincott Williams and Wilkins, 2nd Edition, 2004, ISBN: 0-7817-4774-0.
  • Rosenberg, M. B. Nonviolent communication: A language of compassion. Del Mar, CA: PuddleDancer Press. 1999.
  • Schein, Edgar H. Humble Inquiry: The Gentle Art of Asking Instead of Telling. San Francisco: Berrett-Koehler Publishers, 2013. Print.
  • Scott, Kim. Radical Candor: How to Get What You Want by Saying What You Mean. London, England: Pan Books. 2019.
  • Stewart, John. http://www.johnstewart.org/
  • Stone, Douglas, and Sheila Heen. Thanks for the Feedback. London, England: Portfolio Penguin. 2015.
  • Stone, Douglas, Bruce Patton, and Sheila Heen. Difficult Conversations. New York, NY: Penguin. 2010. 
  • Trzeciak, Steven and Mazzarelli, Anthony. Compassionomics: The Revolutionary Scientific Evidence that Caring Makes a Difference. Pensacola, FL. Studor Group. 2019. 

 
Peer-reviewed publications related to communication in healthcare:

  • Boissy A., Bokar D., Karafa M., et. al. Communication skills training for physicians improves patient satisfaction. J Gen Intern Med 2016; 31: pp. 755-761.
  • Keir, A. and Wilkinson, D. (2013), Communication skills training. J Paediatr Child Health, 49: 624-628.
  • Leaming Van-Zandt K, Zhu H, Banuelos R, Lopez M, Hsu D. Impact of a Relationship-Centered Communication Course on Patient/Caregiver-perceived Physician Communication Skills in a Pediatric Emergency Department. Pediatric Emergency Care online. 2019. PMID: 31851077 
  • Levetown M. American Academy of Pediatrics Committee on Bioethics. Communicating with children and families: from everyday interactions to skill in conveying distressing information. Pediatrics. 2008;5:121. 
  • Lichstein PR. The Medical Interview. In: Walker HK, Hall WD, Hurst JW, editors. Clinical Methods:The History, Physical, and Laboratory Examinations. 3rd ed. Boston: Butterworths; 1990. Chapter 3. PMID: 21250190.
  • Palazzi et al. Communicating with Pediatric Patients and their Families: the Texas Children’s Hospital Guide for Physicians, Nurses and other Healthcare Professionals. Texas Children’s Hospital. Houston, Texas. 2015. Accessible via web: https://www.bcm.edu/departments/pediatrics/healthcare/patient-communication-guide
  • Rider EA. Advanced communication strategies for relationship-centered care. Pediatr Ann. 2011 Sep;40(9):447-53.
  • Sonis JD, White BA. Optimizing Patient Experience in the Emergency Department. Emerg Med Clin North Am. 2020 Aug;38(3):705-713. doi: 10.1016/j.emc.2020.04.008. Epub 2020 Jun 10. PMID: 32616289.
  • Stein T, Frankel R, Krupat E. Enhancing clinician communication skills in a large healthcare organization: A longitudinal case study. Patient Education and Counseling. 2005 58(1):4-12.
  • Watts-Jones TD. Location of self: opening the door to dialogue on intersectionality in the therapy process. Fam Process. 2010 Sep;49(3):405-20. PMID: 20831768.
  • Wheeler D, et al. Twelve tips for responding to microaggressions and overt discrimination: When the patient offends the learner. Med Teach. 2019 10; 41(10):1112-1117.
  • Drexel’s citations about benefits of communication skill in healthcare: https://webcampus.med.drexel.edu/pch/HealthcareCommunication/Benefits.html

 
Resources for Communication Skills Development
Academy of Communication in Healthcare (ACH)
Relationship-Centered Communication (in-person and virtual courses)
Doc.com
International Association for Communication in Healthcare (EACH)
Institute for Healthcare Communication (IHC)
Institute for Professionalism and Ethical Practice
The American Balint Society
The Cleveland Clinic R.E.D.E. to Communicate
Sorry Works! (Disclosure and apology for medical errors)
 
Conferences on Communication in Healthcare:
International Conference on Communication in Healthcare 2022 (Scotland, Sept 5-9)
Academy of Communication in Healthcare ENRICH Conference 2023 (Austin, June 14-16)
 
Personal Links:
Linkedin: https://www.linkedin.com/in/fullergretchen/
Twitter: @gretchenlfuller
 
Publications:

  • Fuller G. “Moving from Monologue to Dialogue”. Lifeline. US Acute Care Solutions. July 2022. 
  • Fuller G. “Choosing Wisely - Words Matter”. Lifeline. US Acute Care Solutions. April 2022.
  • Fuller G. “3 Powerful Open-Ended Questions for a Relationship-Centered Visit”. Lifeline. US Acute Care Solutions. February 2022. 
  • Fuller G and Howell M. “Don’t Mask Your Caring: Tips to Better Communicate with Patients While Wearing PPE”. Lifeline. US Acute Care Solutions. November 2020.
  • Fuller G and Howell M. Can You Hear Me Now? Communicating Across the Covid PPE Chasm. Texas Medicine.2020 Oct 1;116(10):4-5. PMID: 3312627

November Lifeline

PEX Pearls: Breaking Bad News on the Phone using SPIKES

1. Baile WF, Buckman R, Lenzi R, Glober G, Beale EA, Kudelka AP. SPIKES—a six-step protocol for delivering bad news: application to the patient with cancer. Oncologist. 2000; 5(1):302–311

2. Buckman RA. Breaking bad news: the S-P-I-K-E-S strategy. Psychosoc Oncol. 2005; 2(2):138–142.

3. McFarlane J, Riggins J, Smith TJ. SPIKES: a six-step protocol for delivering bad news about the cost of medical care. J Clin Oncol. 2008; 26(25):4200–4204.

4. Park I, Gupta A, Mandani K, Haubner L, Peckler B. Breaking bad news education for emergency medicine residents: A novel training module using simulation with the SPIKES protocol. J Emerg Trauma Shock. 2010 Oct;3(4):385-8.

5. Olson RE, Smith A, Good P, Neate E, Hughes C, Hardy J. Emotionally reflexive labour in end-of-life communication. Soc Sci Med. 2021 Dec;291:112928.

  1.  

October Lifeline

Breaking Bad News: "I Wish", "I Worry", "I Wonder"

  1. 1. Lakin JR, Jacobsen J. Softening Our Approach to Discussing Prognosis. JAMA Intern Med. 2019 Jan 1;179(1):5-6.
  2.  
  3. 2. Thomas, Jane. When Patients Seem Overly Optimistic. American Medical Association Journal of Ethics (Virtual Mentor Ethics Case). 2012 July;14(7):539-544.
  4.  
  5. 3. Serious Illness Conversation Guide. Talk Vermont 2019 (adopted from Vital Talks adn Ariadne Labs): http://www.med.uvm.edu/docs/talkvermont_sic_guide290c37a48bcd4d8eb9e0f0240c4bb8f0/family-medicine-documents/serious_illness_guide_4_1.pdf?sfvrsn=52c17ada_0
  6.  
  7. 4. Communication Support Tools Framework. 2022. Comprehensive Advanced Palliative Care Education (CAPCE) by the Palliative Pain and Symptom Management Consultation Program (PPSMCP) of Southwestern Ontario. http://palliativecareswo.ca/docs/Communication-Support-Tools-Framework.pdf

 

September Lifeline

Pain in the Neck: PTA & RPA

1. Gorn M and Patel B. All That Drools: Chapter 82: Retropharyngeal and Peritonsillar Abscess. In: Pediatric Imaging for the Emergency Provider. Vezzetti R, Carlson J, Pennington, D (eds). 2021. Elsiever. Philadelphia, PA, USA.

2. Stoner MJ, Dulaurier M. Pediatric ENT emergencies. Emerg Med Clin North Am. 2013 Aug;31(3):795-808.

3. Akhavan M. Ear, Nose, Throat: Beyond Pharyngitis: Retropharyngeal Abscess, Peritonsillar Abscess, Epiglottitis, Bacterial Tracheitis, and Postoperative Tonsillectomy. Emerg Med Clin North Am. 2021 Aug;39(3):661-675.

4.  Esposito S, De Guido C, Pappalardo M, Laudisio S, et al.  Retropharyngeal, Parapharyngeal and Peritonsillar Abscesses. Children (Basel). 2022 Apr 26;9(5):618.

PEG Tubes and Dementia

  1. 1. Ijaopo EO, Ijaopo RO. Tube Feeding in Individuals with Advanced Dementia: A Review of Its Burdens and Perceived Benefits. J Aging Res. 2019 Dec 19;2019:7272067. doi: 10.1155/2019/7272067. PMID: 31929906; PMCID: PMC6942829.
  2.  
  3. 2. Finucane TE, Christmas C, Travis K. Tube feeding in patients with advanced dementia: a review of the evidence. JAMA. 1999 Oct 13;282(14):1365-70. doi: 10.1001/jama.282.14.1365. PMID: 10527184.
  4.  
  5. 3. Grant MD, Rudberg MA, Brody JA. Gastrostomy Placement and Mortality Among Hospitalized Medicare Beneficiaries. JAMA. 1998;279(24):1973–1976. doi:10.1001/jama.279.24.1973

 

August Lifeline

Patient Experience Pearls: Self-Compassion

  1. 1. Neff, Kristen. Self-Compassion. New York: William Morrow, 2011.
  2. 2. Trzeciak, Stephen and Anthony Mazzarelli. Compassionomics: The Revolutionary Scientific Evidence That Caring Makes a Difference. Pensacola: Studor Group, 2019. pg. 316
  3. 3. Neff, Kristen. “Definition of Self-Compassion.” 2018.


July Lifeline

Meningitis in Older Adults

  1. 1. Asthana, S., Halter, J., High, K., Ouslander, J., Ritchie, C., Studenski, S. and Supiano, M., 2017. Hazzard's Geriatric Medicine and Gerontology, 7e. New York, N.Y.: McGraw-Hill Education LLC.
  2. 2. Norman, D. C. (2016). Clinical Features of Infection in Older Adults. Clinics in Geriatric Medicine, 32(3), 433–441. doi:10.1016/j.cger.2016.02.005
  3. 3. Ondrejka, Jason, and Scott Wilber. "Infections." Geriatric Emergencies: A discussion‐based review (2016): 218-233.

Moving from Monologue to Dialogue

  1. 1. Kalet A. and Chou C., eds. Remediation in Medical Education: A Mid-Course Correction. New York: Springer 2015.
  2. 2. Chou C. and Cooley L., eds. Chapter Five: Skill Set Three: Delivering Diagnoses and Treatment Plans. In Communication RX: Transforming Healthcare Through Relationship-Centered Communication. New York: McGraw Hill Education. 2018.
  3. 3. Moral R. et al. Effectiveness of Motivational Interviewing to Improve Therapeutic Adherence in Patients over Sixty-Five Years Old with Chronic Diseases: A cluster Randomized Clinical Trial in Primary Care. Patient Education and Counseling 2015 98(8): 977-9
  4. 4. Kelley J. et al. The Influence of the Patient-Clinician Relationship of Randomized Controlled Trials. PLOS ONE9(40: e9420.
  5. 5. Rocco N. et al. Patient-Centered Plan-of-Care Tool for Improving Clinical Outcomes. Quality Management in Health Care 2011 20(2): 89-97
  6. 6. Griffey RT, Shin N, Jones S, Aginam N, Gross M, Kinsella Y, Williams JA, Carpenter CR, Goodman M, Kaphingst KA. The impact of teach-back on comprehension of discharge instructions and satisfaction among emergency patients with limited health literacy: A randomized, controlled study. J Commun Healthc. 2015 Mar;8(1):10-21.
  7. 7. Hesselink G, Sir Ö, Koster N, Tolsma C, Munsterman M, Olde Rikkert M, Schoon Y. Teach-back of discharge instructions in the emergency department: a pre-post pilot evaluation. Emerg Med J. 2022 Feb;39(2):139-146..
  8. 8. Mahajan M, Hogewoning JA, Zewald JJA, Kerkmeer M, Feitsma M, van Rijssel DA. The impact of teach-back on patient recall and understanding of discharge information in the emergency department: the Emergency Teach-Back (EM-TeBa) study. Int J Emerg Med. 2020 Sep 24;13(1):49.
  9. 9. Yen PH, Leasure AR. Use and Effectiveness of the Teach-Back Method in Patient Education and Health Outcomes. Fed Pract. 2019 Jun;36(6):284-289.
  10. Pollak K et al. Effect of Teaching Motivational Interviewing via Communication Coaching on Clinician and Patient Satisfaction in Primary Care and Pediatric Obesity-Focused Offices. Patient Education and Counseling2016 99(2): 300-303
  11. 10. Yin H. et al. Liquid Medication Dosing Errors in Children: Role of Provider Counseling Strategies. Academic Pediatrics 2014: 14(3): 262-270


June Lifeline

The Importance of Empathic Statement

  1. 1. Riess, Helen. The Empathy Effect. Boulder, CO: Sounds True, Inc., 2018.
  2. 2. Chou, Calvin and Cooley, Laura. Communication Rx: Transforming Healthcare Through Relationship-Centered Communication. New York, NY: McGraw Hill. 2018.
  3. 3. Fortin, Auguste et al. Smith’s Patient-Centered Interviewing: An Evidence-Based Method. 4th Ed. New York, NY: McGraw Hill. 2019.



May Lifeline

Patient Experience Pearls: 60-90 Seconds of Active Listening

  1. 1. USACS Central Line > Sharing Communities > PEX Education Resources
  2. 2. Fortin, Auguste, et al. Smith’s Patient-Centered Interviewing. 4th ed. New York, NY: McGraw Hill; 2019.
  3. 3. Chou, Calvin and Cooley, Laura. Communication Rx. Academy of Communication in Healthcare. 2018.

Imaging Non-Accidental Trauma (NAT)

  1. 1. Nguyen A, Hart R. Imaging of non-accidental injury; what is clinical best practice? J Med Radiat Sci. 2018 Jun;65(2):123-130.
  2. 2. Powell-Doherty RD, Raynor NE, Goodenow DA, et al. Examining the role of follow-up skeletal surveys in non-accidental trauma. Am J Surg. 2017 Apr;213(4):606-610.
  3. 3. Expert Panel on Pediatric Imaging:, Wootton-Gorges SL, Soares BP, Alazraki AL, Anupindi SA, Blount JP, Booth TN, Dempsey ME, Falcone RA Jr, Hayes LL, Kulkarni AV, Partap S, Rigsby CK, Ryan ME, Safdar NM, Trout AT, Widmann RF, Karmazyn BK, Palasis S. ACR Appropriateness Criteria® Suspected Physical Abuse-Child. J Am Coll Radiol. 2017 May;14(5S):S338-S349.
  4. 4. Thackeray JD, Wannemacher J, Adler BH, Lindberg DM. The classic metaphyseal lesion and traumatic injury. Pediatr Radiol. 2016 Jul;46(8):1128-33.
  5. 5. Vezzetti R.  How’d That Happen?  Nonaccidental Trauma.  In: Pediatric Imaging for the Emergency Provider.  (Vezzetti, Carlson, Pennington, eds).  2022.  Elsevier.  Philadelphia, PA, USA.




April Lifeline 

New FailSafe Policy: Infected Ureteral Stone

  1. 1. Little P, Turner S, Rumsby K, et al. Dipsticks and diagnostic algorithms in urinary tract infection: development and validation, randomised trial, economic analysis, observational cohort and qualitative study. Health Technol Assess. 2009;13(19):iii-73. doi:10.3310/hta13190
  2. 2. Little P, Turner S, Rumsby K, et al. Developing clinical rules to predict urinary tract infection in primary care settings: sensitivity and specificity of near patient tests (dipsticks) and clinical scores. Br J Gen Pract. 2006;56(529):606-612.
  3. 3. St John A, Boyd JC, Lowes AJ, Price CP. The use of urinary dipstick tests to exclude urinary tract infection: a systematic review of the literature. Am J Clin Pathol. 2006 Sep;126(3):428-36. doi: 10.1309/C69RW1BT7E4QAFPV. PMID: 16880133.
  4. 4. Devillé WL, Yzermans JC, van Duijn NP, Bezemer PD, van der Windt DA, Bouter LM. The urine dipstick test useful to rule out infections. A meta-analysis of the accuracy. BMC Urol. 2004 Jun 2;4:4. doi: 10.1186/1471-2490-4-4. PMID: 15175113; PMCID: PMC434513.
  5. 5. Umbehr MH, Müntener M. Urolithiasis [Urinary stone disease - size isn't all that matters]. Ther Umsch. 2021;78(5):215-221. doi:10.1024/0040-5930/a001263
  6. 6. Marien T, Miller NL. Treatment of the Infected Stone. Urol Clin North Am. 2015;42(4):459-472. doi:10.1016/j.ucl.2015.05.009
  7. 7. Nicola R, Menias CO. Urinary Obstruction, Stone Disease, and Infection. In: Hodler J, Kubik-Huch RA, von Schulthess GK, eds. Diseases of the Abdomen and Pelvis 2018-2021: Diagnostic Imaging - IDKD Book. Cham (CH): Springer; March 21, 2018.223-228.


Choosing Wisely: Words Matter

  1. 1. Amer A, Fischer H. “Don’t Call Me ‘Mom’”: how parents want to be greeted by their pediatrician. Clin Pediatr. 2009;48:720-22.
  2. 2. Heritage J, Robinson JD, Elliott MN, Beckett M, Wilkes M. Reducing patients' unmet concerns in primary care: the difference one word can make. J Gen Intern Med. 2007;22(10):1429-1433.
  3. 3. Palazzi et al. Communicating with Pediatric Patients and their Families: the Texas Children’s Hospital Guide for Physicians, Nurses and other Healthcare Professionals. Texas Children’s Hospital. Houston, Texas. 2015. Accessible via web: https://www.bcm.edu/departments/pediatrics/healthcare/patient-communication-guide
  4. 4. Schenk P. ‘Just Breathe Normally’: Words that trigger nocebo responses in patients. American Journal of Nursing. 2008. 108(3):52-57.



March Lifeline


Treatment of Back Pain in the Older Adult

  1. 1. Chou R, Deyo R, Friedly J, Skelly A, Weimer M, Fu R, et al. Systemic pharmacologic therapies for low back pain: a systematic review for an American College of physicians clinical practice guideline. Ann Intern Med. 2017;166(7):480–92.
  2. 2. Morlion B. Pharmacotherapy of low back pain: targeting nociceptive and neuropathic pain components. Curr Med Res Opin. 2011;27(1):11–33.
  3. 3. Machado, Gustavo C., et al. "Non-steroidal anti-inflammatory drugs (NSAIDs) for musculoskeletal pain." bmj 372 (2021).
  4. 4. Di Mattia, Francesco, Sinan Tejani, and Toby Hall. "Bed rest for sciatica: a closer look at the evidence." Journal of Orthopaedic & Sports Physical Therapy 48.6 (2018): 436-438.
  5. 5. Wolf, Stephen J., et al. "Clinical policy: critical issues related to opioids in adult patients presenting to the emergency department." Annals of Emergency Medicine 76.3 (2020): e13-e39.
  6. 6. Wenger, Hannah C., and Adam S. Cifu. "Treatment of low back pain." Jama 318.8 (2017): 743-744.
  7. 7. Binny, Justine, et al. "Transcutaneous electric nerve stimulation (TENS) for acute low back pain: systematic review." Scandinavian journal of pain 19.2 (2019): 225-233.


 Setting Expectations and Signposting

  1. 1. Provider Engagement & Patient Experience Academy Course Syllabus
  2. 2. The Central Line>Sharing Communities>PEX Education Resources
  3. 3. Orman, Rob and Bright, Justin. “Don’t Fear the Stink - Patient Experience.” EM:RAP. June, 2017.
  4. 4. Leigh, Edward. “3 Ways to Better Communicate With Patients Via Signposting.”  Medpage Today. September 8, 2017.

 

February Lifeline

Hocus Pocus: Aortic Dissection

1. https://emcrit.org/rush-exam/

2. S. D. Weingart, D. Duque, and B. Nelson, Rapid Ultrasound for Shock and Hypotension (RUSH-HIMAPP), 2009, http://emedhome.com/.

3. https://www.asecho.org/wp-content/uploads/2019/01/2019_Comprehensive-TTE.pdf
 

PEX Pearls: Open-Ended Questions to Gauge Impact, Ideas & Expectations

1. Biglu et al. Communication Skills of Physicians and Patients’ Satisfaction. Mater Sociomed. 2017;29(3):192-195.
2. Boissy A, Windover A, Bokar D, Karafa M, Neuendorf K, Frankel R, Merlino J, Rothberg M. Communication Skills Training for Physicians Improves Patient Satisfaction. J Gen Intern Med. 2016 Jul;31(7):755-61.
3. Chu C, Cooley L. Communication RX: Transforming Healthcare Through Relationship-Centered Communication. New York: McGraw Hill Education. 2018.
4. Dwamena et al. Interventions for providers to promote a patient-centered approach in clinical consultations. Cochrane Database Syst Rev. 2012 Dec; 12(12): CD003267
5. Fortin VI AH, Dwamena FC, Frankel RM, Lepisto B, Smith RC. eds. Smith’s Patient-Centered Interviewing 4e. McGraw Hill; 2018.
6. Huntington, B., & Kuhn, N. Communication gaffes: A root cause of malpractice claims. Baylor University Medical Center Proceedings. 2003 Apr;16(2): 157-161.
7. Institute for Communication in Healthcare. Impact of Communication in Healthcare. July 2011. https://healthcarecomm.org/about-us/impact-of-communication-in-healthcare/. Accessed 2/2020.
8. Leaming Van-Zandt K, Zhu H, Banuelos R, Lopez M, Hsu D. Impact of a Relationship-Centered Communication Course on Patient/Caregiver-perceived Physician Communication Skills in a Pediatric Emergency Department. Pediatric Emergency Care online. 2019. PMID: 31851077
9. Levinson W, Roter DL, Mullooly JP, et al. Physician-patient communication. The relationship with malpractice claims among primary care physicians and surgeons. JAMA 1997; 277:553–559.
10. Lichstein PR. The Medical Interview. In: Walker HK, Hall WD, Hurst JW, editors. Clinical Methods: The History, Physical, and Laboratory Examinations. 3rd edition. Boston: Butterworths; 1990. Chapter 3.
11. Mercer SW, Reynolds WJ. Empathy and quality of care. Br J Gen Pract. 2002; 52:S9–12.
12. Stewart MA. Effective physician-patient communication and health outcomes: a review. CMAJ. 1995; 152:1423-33.
 


January Lifeline

Hocus Pocus: Cardiac Arrest

  1. 1. Eben J. Clattenburg, Peter C. Wroe, Kevin Gardner, Cody Schultz, Jon Gelber, Amandeep Singh, Arun Nagdev. Implementation of the Cardiac Arrest Sonographic Assessment (CASA) protocol for patients with cardiac arrest is associated with shorter CPR pulse checks. Resuscitation,Volume 131, 2018, https://doi.org/10.1016/j.resuscitation.2018.07.030.
  2. 2. Romolo Gaspari, Anthony Weekes, Srikar Adhikari, Vicki E. Noble, Jason T. Nomura, Daniel Theodoro, Michael Woo, Paul Atkinson, David Blehar, Samuel M. Brown, Terrell Caffery, Emily Douglass, Jacqueline Fraser, Christine Haines, Samuel Lam, Michael Lanspa, Margaret Lewis, Otto Liebmann, Alexander Limkakeng, Fernando Lopez, Elke Platz, Michelle Mendoza, Hal Minnigan, Christopher Moore, Joseph Novik, Louise Rang, Will Scruggs, Christopher Raio. Emergency department point-of-care ultrasound in out-of-hospital and in-ED cardiac arrest, Resuscitation, Volume 109, 2016, https://doi.org/10.1016/j.resuscitation.2016.09.018.

 
PEX Pearls: Compassion - Antidote for Burnout?

  1. 1. Peabody, Francis W. “The Care of the Patient.” JAMA 88 (March 19, 1927): 877-82.
  2. 2. Shanafelt, Tait D., et al. “Changes in Burnout and Satisfaction with Work-Life Balance in Physicians and the General Us Working Population between 2011 and 2014.” Mayo Clinic Proceedings 90, no. 12 (December, 2015): 1600-13.
  3. 3. Peckham, Carol. “Medscape National Physician Burnout & Depression Report.” Medscape (2018).
  4. 4. Goodman, Michael and Michele Berlinerblau. “Discussion: Treating Burnout by Addressing Its Causes.” American Association for Physician Leadership. Published electronically January 5, 2018.
  5. 5. Trzeciak, Stephen and Mazzarelli, Anthony. Compassionomics: The Revolutionary Scientific Evidence That Caring Makes a Difference. 2019. Studer Group.
  6. 6. Wilkinson, Helen, et al. “Examining the Relationship Between Burnout and Empathy in Healthcare Professionals: A Systematic Review.” Burnout Research 6 (September, 2017): 18-29.
  7. 7. Kirby, James N. et al. “A Meta-Analysis of Compassion-Based Interventions: Current State of Knowledge and Future Directions.” Behavior Therapy 48, no. 6 (November 1, 2017): 778-92.
  8. 8. Mongrain, Myriam, et al. “Practicing Compassion Increases Happiness and Self-Esteem.” Journal of Happiness Studies 12, no. 6 (December 1, 2011): 963-81.
  9. 9. Chen, Kuan-Yu, et al. “Burnout, Job Satisfaction, and Medical Malpractice Among Physicians.” International Journal of Medical Sciences 10, no. 11 (2013): 1471-8.
  10. 10. Bourgault, Patricia, et al. “Relationship between Empathy and Well-Being among Emergency Nurses.” Journal of Emergency Nursing 41, no. 4 (July, 2015): 323-8.
  11. 11. Dasan, Sunil, et al. “Prevalence, Causes and Consequences of Compassion Satisfaction and Compassion Fatigue in Emergency Care: A Mixed-Methods Study of UK NHS Consultants.” Emergency Medicine Journal 32, no. 8 (August, 2015): 588-94.
  12. 12. Davis, Lauren. “Dignity Health Survey Finds Majority of Americans Rate Kindness as Top Factor in Quality Health Care.” News release, November 13, 2013.
  13. 13. Lamothe, Martin, et al. “To Be or Not to Be Empathetic: The Combined Role of Empathic Concern and Perspective Taking in Understanding Burnout in General Practice.” BMC Family Practice 15 (January 23, 2014): 15.


All Things Palliative: Total Pain

Anekar AA, Cascella M. WHO Analgesic Ladder. [Updated 2021 May 18]. In: StatPearls [Internet]. Treasure Island (FL): StatPearls Publishing; 2021 Jan-. Available from: https://www.ncbi.nlm.nih.gov/books/NBK554435/

 

 

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